Shipping policy

SHIPPING POLICY

Thank you for shopping with Dirty Merch. Please review our shipping policy before placing your order.

ORDER PROCESSING

Orders are typically processed within 2–5 business days after your order is placed.

Processing times do not include weekends or holidays. During new releases, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation with tracking information.

SHIPPING TIMES

Shipping times vary depending on your location and the shipping method selected at checkout.

Please note that estimated delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed.

Dirty Merch is not responsible for shipping delays caused by the carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your shipping information before submitting your order. Dirty Merch is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

LOST, STOLEN OR DELIVERED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier for additional assistance.

Dirty Merch is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier, except where otherwise required by applicable law.

RETURNED PACKAGES

If a package is returned to Dirty Merch because of an incorrect or incomplete address, failed delivery attempt, or other customer-related delivery issue, the customer may be responsible for the cost of reshipping the order.

Original shipping charges are non-refundable.

DAMAGED ORDERS

If your merchandise arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery with your order number and clear photos of the merchandise and packaging.

We will review the issue and provide an appropriate resolution when applicable.

FINAL SALE

All Dirty Merch purchases are final sale. Eligible merchandise may qualify for an exchange according to our Return & Exchange Policy.

By placing an order with Dirty Merch, you acknowledge and agree to this Shipping Policy.

Please contact us at sales@dirtymerchapparel.com